Upper Maids – Terms of Service

Effective Date: 12/2023

1. Agreement to Terms

By booking any service with Upper Maids (“Company”, “we”, “us”), you (“Client”, “you”) agree to these Terms of Service (the “Agreement”). This Agreement constitutes the entire understanding between the Client and the Company for the services provided. Any change must be in writing and signed by an authorized representative of the Company.

2. Scope of Services & Service Types

We offer the following main cleaning service types. The tasks listed reflect typical coverage; actual service may be adjusted depending on property condition, size or additional client requests.

Service Type: Included Tasks: Standard Cleaning: Dusting all accessible surfaces, vacuuming rugs & carpets, sweeping & mopping hard floors, cleaning bathrooms (toilets, sinks, tubs/showers), cleaning kitchen surfaces (countertops, sink, exterior appliances), general room tidy‑up.Deep Cleaning Standard Cleaning tasks, plus detailed cleaning: baseboards, blinds/vents, interior of cabinets and drawers, inside of appliances (as agreed), intensive scrubbing of kitchen & bathroom, spot‑cleaning walls and doors.Move‑Out / Move‑In CleaningAll Deep Cleaning tasks, plus: cleaning inside closets and cupboards, removal of cobwebs and dust from corners, full detail of surfaces for inspection purposes, floor scrubbing & polish as needed, cleaning behind furnishings (if accessible) and preparing property for next occupant.

Exclusions: Unless a written service agreement specifies otherwise, exterior cleaning (e.g., porches, patios, driveways, garages) is not included. Client is responsible for removal of excessive clutter, valuables, and providing safe access to all areas.

3. Scheduling, Cancellation & Rescheduling

• Appointments are scheduled by agreement between the Client and the Company.
• Client must provide at least 24 (or 48) hours’ notice to cancel or reschedule without incurring a fee (choose value).
• If cancellation or reschedule occurs less than the notice period, the Company reserves the right to charge a cancellation fee—this may be a percentage of the service fee or a flat surcharge.
• The Company may reschedule or cancel services due to staff availability, property conditions, weather or safety concerns; in such cases, the Client will be notified as soon as practical.

4. Payment Terms

• Payment is due at time of service completion unless otherwise agreed in writing.
• Rates are based on property condition, size, scope of work and service frequency. The Company reserves the right to adjust quoted pricing if actual conditions differ significantly from those disclosed at booking.
• Accepted payment methods: [Credit Card, Debit Card, Bank Transfer, etc.]
• Late payment may result in suspension of future services or additional fees.

5. Quality Assurance & Issue Reporting

• The Client must notify the Company of any issues or deficiencies within 24 hours after completion of the service.
• The Company will review reported issues and, if under its policy, may provide rectification at no additional cost.
• The Company does not return to provide additional cleaning or re‑service after 48 hours from service completion under this Agreement unless explicitly agreed in writing.

6. Client Responsibilities

• Provide safe, timely access to the property; clear pathways and ensure utilities are operational.
• Secure pets as necessary to ensure safety of cleaning staff.
• Remove or secure valuables and fragile items; the Company is not responsible for pre‑existing damage or items left unprotected.
• Disclose any specific cleaning requirements (e.g., allergies, special surfaces, chemicals) prior to service.

7. Liability, Damage & Safety

• The Company carries general liability insurance; however, the Company’s liability is limited to direct loss caused by the Company’s negligence and does not include indirect or consequential damages.
• The Company is not liable for damage due to normal wear and tear, pre‑existing conditions, or items moved by the Client after service begins.
• The Company may refuse or terminate service if property conditions pose a safety risk (e.g., extreme clutter, unsecured animals, weapons, disconnected utilities).

8. Governing Law & Dispute Resolution

• This Agreement is governed by the laws of the Commonwealth of Virginia.
• Any dispute arising under this Agreement will be resolved first by good‑faith negotiation. If unresolved within thirty (30) days, the Client and the Company may pursue legal remedies in Virginia courts.

9. Amendments

The Company reserves the right to modify these Terms of Service at any time. Continued bookings after changes are posted constitute acceptance of the revised terms.

10. Acknowledgement

By scheduling or accepting service, you acknowledge you have read, understood, and agree to abide by these Terms of Service.

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